Privacy Policy


Responsible for the data processing is:

Smithers-Oasis Germany GmbH
Heinrich-Büssing-Straße 5
67269 Grünstadt
Deutschland
Phone:+49 6359 8004-0
Email: germanyinfo@oasisfloral.de
Website: www.oasisfloral.de


Data Protection Officer of the controller:

PRIOLAN GmbH
Steinsfeldstr. 46
74626 Bretzfeld
Deutschland
Phone: +49 6359 8004-0
Email: datenschutz@smithersoasis.info
Website: www.oasisfloral.de


Thank you for your interest in our order portal. rotecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.


1. Access data and hosting


You can visit our website without providing any personal information. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is analyzed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests overriding legitimate interests in the correct presentation of our website in accordance with offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR (DSGVO). All access data will be deleted no later than seven days after your visit to the website. All access data is processed only for as long as necessary to achieve the purposes of processing mentioned above.


1.1 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing carried out on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected via designated forms on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Our service providers are located in and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: United Kingdom, Canada, USA.

An adequacy decision by the European Commission exists for the USA as a basis for data transfers to third countries, provided the respective service provider is certified. Until our service providers are certified, data transfers will continue to rely on the following basis: Standard Contractual Clauses issued by the European Commission.

Our service providers are located in and/or use servers in the following countries: Australia. For these countries, no adequacy decision by the European Commission exists. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses issued by the European Commission.



1.2 Content Delivery Network

To ensure faster loading times, we use a so-called Content Delivery Network (“CDN”) for some of our services. This service delivers content, such as large media files, via regionally distributed servers of external CDN providers. As a result, access data is processed on the servers of these providers. Our service providers act on our behalf within the scope of commissioned data processing.

Our service providers are located in and/or use servers in countries outside the EU and the EEA. For these countries, no adequacy decision has been issued by the European Commission.

Our cooperation with these providers is based on the Standard Contractual Clauses issued by the European Commission.

If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

2. Data processing for contract processing and for making contact


2.1 Data processing for contract processing

To shorten loading times, we use a so-called Content Delivery Network ("CDN") for some of our offers. With this service, content, e.g. large media files, is delivered via regionally distributed servers of external CDN service providers. Access data is therefore processed on the servers of the service providers. Our service providers work for us within the framework of order processing. Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

For the purpose of contract processing (including inquiries about and processing of any existing warranty and service disruption claims as well as any statutory updating obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR (DSGVO), we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms. 

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After completion of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR (DSGVO), unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. 



Merchandise management system

We use merchandise management systems from external service providers to process orders and contracts. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy. Our service providers are located and/or use servers in these countries USA There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.


2.2 Customer account

If you have given your consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO) by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO) or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.


2.3 Contact

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR (DSGVO) if you voluntarily provide us with this data when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such, as in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. Once your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO) or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

3. Data processing for the purpose of dispatch processing


In order to fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR (DSGVO), we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.


Data transfer to shipping service providers for the purpose of dispatch notification

If you have given us your express consent to this during or after your order, we will pass on your e-mail address to the selected shipping service provider in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO) so that they can contact you before delivery for the purpose of delivery notification or coordination. Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.


General Logistics Systems Germany GmbH Co. OHG
GLS Germany-Straße 1 - 7
DE-36286 Neuenstein
Germany


DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany


4. Data processing for payment processing


We work with the following partners to process payments in our online store: technical service providers, credit institutions, payment service providers.


4.1 Data processing for transaction processing

Depending on the selected payment method, we transfer the data necessary to process the payment transaction to our technical service providers, the commissioned financial institutions, or the selected payment service provider, insofar as this is required for payment processing. This is done to fulfill the contract in accordance with Art. 6 (1) sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for payment processing themselves, e.g., on their own website or via a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this regard.

Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection. If data is transferred to third countries outside the EU/EEA for which the European Commission has not issued an adequacy decision, the cooperation is based on the Standard Contractual Clauses issued by the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy. 


4.2 Data processing for the purpose of fraud prevention and the optimization of our payment processes

Where applicable, we may provide the aforementioned service providers with additional data, which they use together with the data necessary for payment processing for the purposes of fraud prevention and optimization of our payment processes (e.g. invoicing, handling disputed payments, support for accounting). This is done in accordance with Art. 6 (1) sentence 1 lit. f GDPR to safeguard our overriding legitimate interests in protecting against fraud and ensuring efficient payment management.


4.3 Identity and Credit Check (PayPal / Ratepay – Invoice Purchase)

If you choose the payment method purchase on invoice (offered via Ratepay GmbH, Franklinstraße 28–29, 10587 Berlin, Germany, and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L‑2449 Luxembourg), we request your consent pursuant to Article 6(1)(a) GDPR to allow us to transmit the personal data required for the processing of the payment as well as for an identity and creditworthiness check to the aforementioned providers. For the purpose of identity and creditworthiness checks, credit reference agencies may be used in Germany. The information obtained regarding the statistical probability of a payment default is used to decide on the establishment, performance, or termination of the contractual relationship. You may withdraw your consent at any time with effect for the future. Withdrawal of consent may result in certain payment options no longer being available. Further information on data processing can be found in the privacy policies of the providers: 


4.4 Installment payment option

If you choose the installment payment option and give the necessary data protection consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) along with data required for transaction processing (item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time) will be transmitted to our partner PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, Luxembourg for the purpose of processing this payment method.

To verify the customer’s identity or creditworthiness, our partner conducts inquiries and obtains information from publicly accessible databases and credit agencies. The providers from whom information and, if applicable, credit data are obtained based on mathematical-statistical methods, as well as further details on how your data is processed after transmission to our partner PayPal (Europe) S.à.r.l. et Cie, S.C.A., can be found in their privacy policy available here: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

The information received regarding the statistical probability of a payment default is used by our partner PayPal (Europe) S.à.r.l. et Cie, S.C.A. to make a balanced decision about the initiation, execution, or termination of the contractual relationship. You have the opportunity to present your point of view and contest the decision by contacting our partner PayPal (Europe) S.à.r.l. et Cie, S.C.A. The consent given during the order process for data transfer may be revoked at any time, without stating reasons, with future effect.

5. Advertising by e-mail


5.1 E-mail newsletter with registration, newsletter tracking with separate consent

If you subscribe to our newsletter, we will use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO). You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO) or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

If you have also given us your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO) to analyze our newsletter, we will also analyze your interaction with our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this analysis, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. In particular, we link the following "newsletter data" for the evaluations

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the request,
  • the description of the type of web browser used,
  • the IP address of the requesting computer,
  • the e-mail address,
  • the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or your IP address and, if applicable an individual ID. Links contained in the newsletter may also contain this ID.

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact option described or via a link provided for this purpose link provided in the newsletter.

The information is stored for as long as you are subscribed to the newsletter.



5.2 Newsletter mailing

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Canada.

Our service providers are located and/or use servers in the following countries: USA, Canada. There is a decision of the European Commission on an adequate level of data protection for the USA as a basis for a transfer to third countries, provided that the respective service provider is certified. Until certification by our service providers, the data transfer will continue to be based on this basis: standard data protection clauses of the European Commission.

Our service providers are located and/or use servers in these countries: India. There is no adequacy decision from the European Commission for this country(s). Our cooperation with them is based on these guarantees: European Commission Standard Data Protection Clauses.



5.3 Sending evaluation requests by e-mail

If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO), we will use your e-mail address to request a rating of your order via the rating system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the evaluation request. After revoking your consent, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 (a) GDPR or we reserve the right to use your data beyond this that is permitted by law and about which we inform you in this statement.

Th rating requests may also be sent by our service provider Trusted Shops SE Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

We receive information on the respective status from Trusted Shops (e.g. whether the evaluation request has been sent and whether it has been received) as part of the sending of evaluation requests. This is done in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR (DSGVO) to fulfill our legitimate interest in receiving information about the evaluation invitations in order to make any necessary optimizations based on this and to fulfill the legitimate interest of Trusted Shops in being able to offer this services.

We are jointly responsible with Trusted Shops for sending rating requests and for collecting and displaying rating and status information.

As part of the joint responsibility between us and Trusted Shops, please contact Trusted Shops if you have any data protection questions or wish to assert your rights; you can find their contact details  here. Further information on data protection can be found at the following link here . Irrespective of this, you can also contact us at any time using the contact option described in this privacy policy. If necessary, your request will then be forwarded to the other responsible party for response.

6.  Cookies and other technologies


6.1  General information

In order to make your visit to our website attractive and to facilitate the use of certain functions, we use technologies on various sites including so-called cookies. Cookies are small text files that are automatically stored on your device become. Some of the cookies we use are stored after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to use your browser on the next visit (persistent cookies). The duration of the You can change the overview in the cookie settings of your web browser


Privacy protection for end devices

When using our online offer, we set absolutely necessary technologies in order to provide the expressly requested telemedia service. The storage of information in your device or access to information already in your end device do not require consent in this respect.

In the case of functions that are not absolutely necessary, the storage of information in your terminal or access to information that is already stored in your device, your Consent. We would like to point out that if you do not grant the Consent, if applicable, parts of the website may not be able to be used without restriction can. Your consent, if any, will remain in force as long as until you adjust the respective settings in your device, or reset.


Any downstream data processing by cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions on our website. These technologies collect and process your IP address, time of visit, device and browser information, as well as data regarding your use of our website. This is done in accordance with Art. 6 (1) sentence 1 lit. f GDPR to safeguard our overriding legitimate interest in providing an optimized presentation of our services.

We also use technology to comply with legal obligations, to which we are subject (e.g. to obtain consent to the processing of your personal data) as well as on web analysis and online Marketing. Further information on this, including the respective legal basis for data processing, please refer to the following sections of this Privacy policy. We may also use technologies that that are not individually listed in this Privacy Policy. More information technologies, including the respective legal basis for the Data processing can be found on the Usercentrics platform. You can achieve this, by clicking the fingerprint button in the lower right or left corner of the page.


Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™Safari™Chrome™Firefox™Opera™.

If you have given your consent to the use of technologies in accordance with Art. 6 (1) sentence 1 lit. a GDPR, you may withdraw your consent at any time by sending a message to the contact details provided in this privacy policy. Alternatively, you can click on the fingerprint icon located in the bottom right or left corner of the page. Please note that if you do not accept cookies, the functionality of our website may be limited.


6.2  Use of Usercentric's consent management platform to manage consent

We use the Usercentrics Consent Management Platform (“Usercentrics”) on our website to inform you about the cookies and other technologies we use, and to obtain, manage, and document your legally required consent to the processing of your personal data through these technologies. This is necessary in accordance with Art. 6 (1) sentence 1 lit. c GDPR to fulfill our legal obligation under Art. 7 (1) GDPR to be able to demonstrate your consent to the processing of your personal data. Usercentrics is a service provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, the Usercentrics web server stores a so-called server log file, which includes your anonymized IP address, date and time of the visit, device and browser information, and details about your consent behavior. Your data will be deleted after three years unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use your data beyond this scope where legally permitted and as explained in this privacy policy.

Our service providers are located in and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA.

The adequacy decision for the United States is considered the basis for the transfer to third countries, provided that the respective service provider is certified. One Certification is available.


6.3  Information on Transfers to Third Countries (Data Transfers to Third Countries)

We use technologies on our website provided by service providers whose registered offices and/or server locations may be located in third countries outside the European Union and/or the European Economic Area (EEA). 

Where no adequacy decision of the European Commission exists for a particular country, an adequate level of data protection must be ensured by means of other appropriate safeguards. 

Appropriate safeguards, such as Standard Contractual Clauses issued by the European Commission or Binding Corporate Rules, are in principle possible. However, they require prior assessment by the contracting parties to determine whether an adequate level of protection can indeed be ensured. According to the case law of the Court of Justice of the European Union (CJEU), it may be necessary to implement additional protective measures in this context. 

As a general rule, we have concluded the Standard Contractual Clauses adopted by the European Commission with the technology providers we use who process personal data in a third country. Where possible, we also agree on additional safeguards intended to ensure an adequate level of data protection in third countries without an adequacy decision. 

Notwithstanding these measures, it cannot be ruled out that, despite all contractual and technical protections, the level of data protection in the third country may not correspond to that within the EU. In such cases, we may request your consent pursuant to Article 49(1)(a) GDPR, where necessary (for example, as part of the cookie consent), for the transfer of your personal data to a third country. 

In particular, there is a risk that local authorities in the third country may obtain access rights to your personal data that are not sufficiently restricted from a European data protection perspective, without us as the data exporter or you as the data subject becoming aware of this and/or without effective legal remedies being available to prevent or challenge such access.

 In particular, the following countries currently qualify as third countries without an adequacy decision of the European Commission (non‑exhaustive list): 

  • China 
  • Russia 
  • Taiwan 

 Information about the specific third countries to which data is transferred by us can be found in the privacy notices of the respective tool used and/or in the services we use for consent management (Consent Management Platform – CMP).


7.  Use of cookies and other technologies


We use the following cookies and other technologies from third-party providers on our website. Unless otherwise stated for individual technologies, this is based on your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR. Once the purpose has been fulfilled and the respective technology is no longer in use, the data collected in this context will be deleted. You may withdraw your consent at any time with future effect. Further information about your options for withdrawal can be found in the section “Cookies and Other Technologies.” Additional details, including the legal basis of our cooperation with each provider, are available under the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.


7.1  Use of Google services

We use the following technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR (DSGVO). Further information about data processing by Google can be found in Google's privacy policy .

Our service providers are located and/or use servers in countries outside the European Union and the European Economic Area (EEA) for which the European Commission has determined that an adequate level of data protection exists. 

Our service providers are also located and/or use servers in countries outside the European Union and the European Economic Area (EEA) for which no adequacy decision of the European Commission exists. Our cooperation with these providers is based on the Standard Contractual Clauses of the European Commission.


Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then deleted immediately before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of an agreement on order processing by Google.


Google Fonts

For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Google Fonts", transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.


Google Tag Manager

Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing is carried out on the basis of an agreement on order processing by Google.

Various services/technologies can be integrated through the use of the Google Tag Manager. If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains in place for all affected tracking tags that are integrated by the Google Tag Manager.


YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.


7.2  Use of Meta services

Use of Meta Pixel

We use the Meta Pixel as part of the technologies described below, provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). 

Through the Meta Pixel, data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events defined by us, such as visiting a website or subscribing to a newsletter) is automatically collected and stored, from which usage profiles are created using pseudonyms. For this purpose, when you visit our website, a cookie is automatically set by the Meta Pixel, which enables recognition of your browser when visiting other websites by means of a pseudonymous cookie ID. 

Meta Platforms Ireland may combine this information with additional data from your existing Facebook (by Meta) user account and use it to generate reports on website activity and to provide further services related to website usage, in particular personalised and interest‑based advertising. 

The information automatically collected by Meta technologies about your use of our website is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Further information on data processing by Meta Platforms can be found in Meta’s privacy policy

Our service providers are located and/or use servers in the following countries for which the European Commission has determined that an adequate level of data protection exists: Brazil, United States, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. 

The adequacy decision for the United States serves as the legal basis for transfers to third countries, provided that the respective service provider is certified. Such certification is in place. 

Our service providers are also located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico. For these countries, no adequacy decision of the European Commission exists. 

Our cooperation with these service providers is based on the Standard Contractual Clauses of the European Commission.

8.  Integration of the Trusted Shops Trustbadge/other widgets


If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO), Trusted Shops widgets are integrated on this website to display the Trusted Shops services (e.g. seal of approval, collected reviews) and to offer Trusted Shops products to buyers after an order.

The Trustbadge and the services advertised with it are an offer of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection law in accordance with Art. 26 GDPR. Within the framework of this data protection notice, we inform you below about the essential contractual contents in accordance with Art. 26 (2) GDPR.

Within the framework of the joint responsibility existing between us and Trusted Shops SE, please contact Trusted Shops in the event of data protection issues and to assert your rights using the contact options provided data protection information. Irrespective of this, you can always contact the controller of your choice. If necessary, your request will then be forwarded to the other responsible party for a response.


8.1  Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a U.S.-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which is available for the USA here. Service providers based in the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If the service providers used are not certified under the DPF, Standard Contractual Clauses have been concluded as appropriate safeguards.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which includes your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), and documents the access. The IP address is anonymized immediately after collection, so that the stored data can no longer be linked to you personally. The anonymized data is used in particular for statistical purposes and error analysis.


8.2  Data processing after order completion

If you have given your consent, the Trustbadge will access order information stored on your device after the order is completed (order total, order number, and, if applicable, purchased product), as well as your email address. Your email address will be hashed using a cryptographic one-way function. The resulting hash value will then be transmitted to Trusted Shops along with the order information in accordance with Art. 6 (1) sentence 1 lit. a GDPR.

This serves to verify whether you are already registered for Trusted Shops services. If this is the case, further processing will be carried out in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services or do not give your consent to automatic recognition via the Trustbadge, you will subsequently have the opportunity to manually register for the services or to activate protection under your existing user agreement.

For this purpose, the Trustbadge accesses the following information stored on your device after the order is completed: order total, order number, and email address. This is necessary in order to offer you buyer protection. Data will only be transmitted to Trusted Shops if you actively choose to complete buyer protection by clicking the corresponding button in the so-called Trustcard. If you choose to use the services, further processing will be based on the contractual agreement with Trusted Shops in accordance with Art. 6 (1) lit. b GDPR, in order to complete your registration for buyer protection, secure your order, and, if applicable, send you review invitations by email.

Trusted Shops uses service providers for hosting, monitoring, and logging. The legal basis is Art. 6 (1) lit. f GDPR for the purpose of ensuring smooth operation. Data processing may take place in third countries (USA, United Kingdom, and Israel). An adequate level of data protection is ensured by adequacy decisions of the EU Commission, which are available for the USA here, for the United Kingdom here, and for Israel here. Service providers based in the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers are not certified under the DPF, Standard Contractual Clauses have been concluded as appropriate safeguards.

9. Social Media


9.1  Social buttons from Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Pinterest, Whatsapp

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection is established with the servers of the respective provider when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser where you can click on the Like or Share button, for example.


9.2  Our online presence on Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Youtube, Pinterest

If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR (DSGVO), your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights and settings options for protecting your privacy, please refer to the providers' data protection notices linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transmitted to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in the context of visiting a Facebook (by Meta) fan page is carried out on the basis of a joint controllership agreement in accordance with Art. 26 GDPR. Further information (including details about Insights data) can be found here.
Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA is considered the basis for the transfer to third countries, provided that the respective service provider is certified. Certification is available.

X is a service provided by X Internet Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“X”). The information automatically collected by X about your use of our online presence on X is generally transmitted to and stored on a server operated by X Corp., FM 1209, Building 2, Bastrop, TX 78602, USA.
Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transmitted to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in the context of visiting an Instagram (by Meta) fan page is carried out on the basis of a joint controllership agreement in accordance with Art. 26 GDPR. Further information (including details about Insights data) can be found here.
Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA is considered the basis for the transfer to third countries, provided that the respective service provider is certified. Certification is available. Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Commission's Standard Data Protection Clauses.

Pinterest is a service provided by Pinterest Europe Ltd., Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to and stored on a server operated by Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA.
Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.
Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

10.  Contact options and your rights


10.1  Your rights

As the person concerned, you have the following rights:

  • in accordance with Art. 15 GDPR (DSGVO), the right to request information about your personal data processed by us to the extent specified therein;
  • in accordance with Art. 16 GDPR (DSGVO), the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • in accordance with Art. 17 GDPR (DSGVO), the right to demand the deletion of your
    • to exercise the right to freedom of expression and information;
    • for compliance with a legal obligation;
    • for reasons of public interest or
    • is necessary for the establishment, exercise or defense of legal claims;
  • in accordance with Art. 18 GDPR (DSGVO), the right to demand the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you oppose the erasure of the data;
    • we no longer need the data, but you need it for the establishment, exercise or defense of legal claims, or
    • You have objected to the processing pursuant to Art. 21 GDPR (DSGVO);
  • in accordance with Art. 20 GDPR (DSGVO), the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • in accordance with Art. 77 GDPR (DSGVO), the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
 

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.




10.2  Contact options


Data protection officer:
PRIOLAN GmbH
Steinsfeldstr. 46
74626 Bretzfeld
Deutschland
datenschutz@smithersoasis.info


If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of any consent given or objection to a particular use of data, please contact:


PRIOLAN GmbH
Steinsfeldstr. 46
74626 Bretzfeld
Germany
datenschutz@smithersoasis.info